File a ticket that gets fixed quickly

Tickets go to the team and to Claude. The difference between a ticket that gets fixed today and one that sits for a week is almost always the same three lines.

1. What you did. "I pressed Publish on the Summer Offer site."
2. What you expected. "The live page should show the new headline."
3. What happened instead. "It still shows the old one after a refresh."

Also worth including

• The page address. It is prefilled for you, so check it is the right one.
• Whether it happens every time or once.
• Whether anyone else can reproduce it.

Choosing a severity

• Blocker: nobody can work. Use it sparingly and it will keep working.
• High: a real customer is affected right now.
• Normal: wrong, but there is a way around it.
• Low: worth fixing when convenient.