They do it themselves. When a member taps cancel, iJoin shows one offer that fits their reason: a freeze, a smaller plan, a club closer to home. They take it in one tap, it is written to your club system, and nobody at the front desk picks up a phone. The same iJoin flows bring back people who start joining online and stop.
North Pole Fitness Club is made up. The cancel flow is iJoin's.
Thanks for training with us. Canceling takes about a minute.
One tap. It helps the club, and it decides what you see next.
Switch to Sugarplum instead of stopping. Same club, same classes, and your visits stay on record.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
You've come about 3 times a month lately. Freeze for up to 3 months, pay nothing while frozen, and come back at your rate.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
Pause your membership while you heal. When you're ready, a coach will help you ease back in.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
Pick the club nearest your new home or your new hours. Same plan, same rate, and you can start this week.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
Book 15 minutes with a coach. You'll look at what you've done and set one goal for the next 30 days.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
The manager would like to hear it from you, and your next class is on the club.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
Freeze for up to 3 months and keep your rate.
If you cancel, your last billing date is Nov 1, and you can train until Nov 30.
Confirmation NP-48213. We emailed it to you too.
Rejoin before Nov 30 and keep your rate. One tap from here or from any of our emails.
Your new plan starts Nov 1 at $9 a month. Nothing else changes.
No charges while it's frozen. We'll remind you a week before it restarts. It restarts Jan 1.
No charges while it is frozen. A coach will check in with you in two weeks. It restarts Jan 1.
Your home club is Harbor from today. Same plan, same rate. Nobody had to call anyone.
A coach will text you today to pick a time.
The manager will call you today.
No charges while it's frozen. We'll remind you a week before it restarts. It restarts Jan 1.
It sits in the member's own account, where they look for it. Hiding it leads to chargebacks, angry reviews and calls to the front desk. The link is plain to see, just not the loudest thing on the screen.
Every save happens on the member's own phone and lands in your club system on its own. The numbers below are examples, to show what the monthly report looks like.
| How they stayed | Members | Written back |
|---|---|---|
| Froze their membership | 17 | Freeze with a restart date |
| Moved to a smaller plan | 12 | Plan change from next billing |
| Switched locations | 5 | New home club |
| Took a coach or manager offer | 4 | Note and a task for the club |
Example numbers for a made-up club.
Clubs lose people online in two places: members on the way out, and new people who start joining and stop. iJoin covers both with the same flows.
Each answer leads to one offer the member can take on their own. The club picks the offers from its own plans, freeze rules and locations.
| They say | They see | Who follows up |
|---|---|---|
| It costs too much right now | A smaller plan (Sugarplum, $9 a month) | No staff needed |
| I'm not coming enough | A freeze of 1 to 3 months | No staff needed. A text goes out a week before the restart. |
| Injury or health | A medical freeze | Head coach checks in at 2 weeks |
| I moved, or my schedule changed | Switch to another location | No staff needed |
| I'm not seeing results | A free coach check-in | Head coach texts the same day |
| I didn't enjoy it | A call from the manager and a free class | Manager calls the same day |
| Something else | A freeze of up to 3 months | Manager reads the reason |
Canceling is the last step. The first sign is a member coming in less. Every morning iJoin reads each member's visits and flags anyone whose pattern has dropped, so the club can reach them while they are still a member.
Flag a member who drops below half their usual weekly visits for 2 weeks, or anyone with no visit in 14 days and nothing booked. The club sets the rule.
| Member | Plan | Usual | Last 2 weeks | Last visit | Flag |
|---|---|---|---|---|---|
| Jordan M. | Head Elf | 3.1 a week | 0.5 a week | 12 days ago | Call today |
| Priya S. | Head Elf | 4.0 a week | 1.5 a week | 4 days ago | Text |
| Marcus T. | Sugarplum | 2.0 a week | none | 17 days ago | Call today |
| Alex R. | Head Elf | New, 3 weeks in | 1 visit | 9 days ago | New member, no routine yet |
iJoin writes into club management systems like ABC, Glofox and Zenoti. Your members never leave your brand, and your staff never retype anything.
Members stay active until their end date, so the first messages land while they can still walk in. Each one fires on what the member did, not on a timer. Tap any step to read the draft.
iJoin is the joining platform for gyms and studios. The cancel flow is one part of it.
Unlimited join and cancel flowsOne for every offer and every location, each in your brand.
A pixel that follows each personFrom the first ad click to the join, and from the first visit to the cancel.
Follow-ups that fire on what someone didA missed class, a cancel, a link opened. Not a timer.
Newer state laws, such as California's, now expect members who join online to be able to cancel online. That makes your website the place members will leave, so make it the place you save them.
This isn't legal advice. Your club's counsel confirms the rules for your state.
Thirty minutes. We build your save flow on your plans and your brand while you watch.
, the joining platform for gyms and studios · North Pole Fitness Club is a made-up club we built on it
